MHE Field Tech Solutions, LLC MHE Field Tech Solutions
MHE Field Tech Solutions, LLC

Built by the tech who was still on the clock at 7 PM, flipping pages and navigating thumb drives.

We turn years of hands-on forklift and material handling repair experience into diagnostics a technician can actually use in the shop bay and in the field — because the person who built this company spent years being the technician who needed it.

See Field Assist See Field Intelligence Read the story ↓
Built by working technicians Field-tested workflows Built for solo techs & full fleets
About MHE

This didn't start as a startup idea.

MHE Field Tech Solutions was founded by a field technician who spent years turning wrenches on forklifts and material handling equipment — the kind of work where the truck is down, the customer is waiting, and the manual is 300 pages of PDF you're scrolling through one-handed while covered in hydraulic fluid.

That's the whole reason this company exists. Not a software team who thought forklifts sounded like an interesting market — a technician who got tired of hunting for the same fault code every few months and decided to build the reference he actually wanted at 5 PM on a Friday.

"I wanted one tool that held all the information — a one-stop shop for techs who just wanted answers. And something that wouldn't cost an arm and a leg to get."

Every workflow in Field Assist and every answer Field Intelligence gives comes from the same place: years of hands-on repair experience, checked against how repairs actually go when a truck is down and a customer is standing there. Not forum posts. Not guesses.

Why the content holds up
  • Built from real field experience Years of hands-on repair work across major forklift brands — not scraped forum threads.
  • Organized the way a tech actually thinks Symptom → cause → fix, not a spec sheet you have to reverse-engineer.
  • Refined in the field, not the boardroom Corrected against real repair calls, not written once and left alone.
  • Not a general AI wrapper Field Intelligence is grounded in that same field-tested knowledge base — not the open internet.
For fleets & dealers

For the solo tech. For the 500-tech operation. Same manual.

Whether you have one van or hundreds across multiple service locations, everyone on the team works from the same source of truth — not five different half-remembered versions of how a repair goes.

01 / SEATS

Team seats & simple invoicing

One bill for the service department, not one card swipe per technician.

02 / STANDARD

One diagnostic standard, every technician

New hires ramp faster; senior techs stop re-explaining the same fix.

03 / SOURCE

Field-grounded, auditable content

Not a black-box AI guess your compliance team has to take on faith.

04 / SUPPORT

A team that answers, not a ticket queue

Built by technicians, and still run by them.

05 / HARDWARE

No bulky cables. No specialized hardware.

Field Assist and Field Intelligence are built to get a technician as far as possible using nothing but a phone or laptop — no proprietary scan tools, cables, or hardware to buy, ship, or lose track of.

One plan, two tools

Everything, for one price.

Field Assist and Field Intelligence, together in a single subscription — no picking one over the other.

The bundle
$84.99/ month

Full access to both tools — the guided step-by-step reference and the conversational AI assistant — under one subscription.

Get started
Field Assist

Field Assist

Included

The manual, minus the hunting.

Pick your make, model, and fault code, and get the step-by-step repair path — hand-built from real field repair experience, organized the way a tech actually thinks through a repair.

  • Branching diagnostic workflows, not flat spec dumps
  • Covers major forklift makes and models
  • Static reference — fast, offline-friendly, no guesswork
  • No scan tools, cables, or specialized hardware required
Explore Field Assist →
Field Intelligence

Field Intelligence

Included

Experience in your pocket.

Describe the problem in plain English — "truck won't lift, code 217" — and get a synthesized answer pulled from the same knowledge base. For when you don't know the exact code yet.

  • Conversational, symptom-first diagnosis
  • Grounded in the same field-tested knowledge base as Field Assist
  • Built for when you need to think out loud
  • Works from your phone — no cables or proprietary hardware
Explore Field Intelligence →
Contact

Get in touch, or just get on the list.

Dealer inquiries, questions about the site, or just want to know when we launch — reach out.

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